Selected Resources and Publications


hospitals, language, and culture a snapshot of the nation
Amy was the principal investigator of the seminal Hospitals, Language, and Culture: A Snapshot of the Nation study that looked at how 60 hospitals across the country defined and addressed the challenges providing care to diverse populations.

A pdf of the final report is available for download.

This work shares a framework for creating and supporting an inclusive environment for diverse patients. It includes a self-assessment tool and many examples of promising practices.

A Wilson-Stronks and E. Galvez: Hospitals, Language, and Culture: A Snapshot of the Nation, Exploring Cultural and Linguistic Services in the Nation’s Hospitals: A Report of Findings. March 2007. The Joint Commission.

one size does not fit all meeting the healthcare needs of diverse populations

A Wilson-Stronks, KK Lee, CL Cordero, A Kopp, and E Galvez: One Size Does Not Fit All: Meeting the Health Care Needs of Diverse Populations. April 2008. The Joint Commission.

This work culminated in

advancing effective communication, cultural comptence, and patient-and-family-centered care a roadmap for hospitals

A Wilson-Stronks: A Call to Action for Healthcare Professionals to Advance Health Equity for the Lesbian, Gay, Bisexual, and Transgender Community. Human Rights Campaign Foundation, June 2011.

L Diamond, A Wilson-Stronks and E Jacobs: Do Hospitals Measure Up to the Culturally and Linguistically Appropriate Services Standards. Medical Care, December 2010.

A Wilson-Stronks and S Mutha. From the Perspective of CEOs: What Motivates Hospitals to Embrace Cultural Competence? Journal of Healthcare Management, September 2010.

The Joint Commission. Advancing Effective Communication, Cultural Competence, and Patient- and Family-Centered Care: A Roadmap for Hospitals. Co-principal Investigator and author. The Joint Commission, 2010.

L Patak, A Wilson-Stronks, J Costello, R Kleinpell, C Person, EA Henneman and MB Happ: Improving Patient-Provider Communication: A Call to Action. Journal of Nursing Administration, September 2009.

A Wilson-Stronks. Advancing Effective Communication, Competence, and Patient-Centered Care. Augmentative Communication News. August, 2009.

R Kleinpell, L Patak, A Wilson-Stronks, J Costello, C Person, E Henneman, M Happ. Communication in the ICU. Advance for Nurses Greater Chicago/Wisconsin/Indiana. December 8, 2008.

A Wilson-Stronks. The Role of Nursing in Meeting the Healthcare Needs of Diverse Populations. Journal of Nursing Care Quality. October–December 2008.

A Wilson-Stronks. Meeting Diverse Needs. Asian Hospital and Healthcare Management. Issue 15, pp 50-51; 2008.

Please see Amy‘s bio for a full list of publications.